How to manage Change in IT Operations

Posted by Gurmeet Judge on Sep 30, 2019 7:39:09 AM

We tend to think of strong leadership as being decisive, persistent and focused. However, according to Al Pittampalli, a consultant who has helped NASA, Boeing, IBM and others, modern leaders also need to be more flexible and ready to change course.

We all know that we need to adapt to change. It turns out adapting to change isn’t only necessary, it’s the speed at which we adapt to change provide competitive advantage...read more

The introduction of new technologies, operational changes or strategic changes in organizations, all generates pain and frustration for business leaders and staff...read more

Almost every activity within the IT operations, simple or complex, involves change and requires a corresponding change management effort.

This requires an effective change management methodology to successfully manage changes and reap the desired benefits...read more

Top 3 items to consider for operational change

Impact on Departments: All department usually have their own set of operational system(s) so it’s critical for business leader to understand how any change will impact operations of each department. For example, if department provides customer service any interruption during business hours will impact, revenue and customer service staff...read more

Business Process Impact: Modern business processes are all technology dependent, from shipping to accounting, purchasing, manufacturing, customer services and so on. There’s always process hand off or process flow connection. For example, shipping may start their process as soon as accounting department completes their process or customer service completes their purchase order process. In each case, these processes are dependent on technology. During any technology changes, impact on business process hand off usually cause frustration among teams and impact on customer service...read more

Impact on People: Research on stress shows that the degree of clarity around what will happen and when it will happen; and the ability to connect cause and effect is the main factor influencing their stress level. In other words, the more control an employee has in any situation, the more change, challenge, and uncertainty they can handle without becoming stressed out...read more

Top 3 items to minimize impact of change

 Process & Strategy: Investing time and efforts to develop strategy and roadmaps will not only allow you to communicate plans to entire team but also measure your execution against benchmark defined in roadmap...learn more

Execution & Communication: Keep employees informed by providing regular communications. Change communications is never a one-and-done event; keeping employees informed is something that you will have to do throughout every step of the change process. Studies have found that continual communication is a leading factor in a transformation’s success...read more

 Support Structure: The degree of clarity around organizational and departmental goals, possible scenarios, current state of affairs, how the changes will affect the employee, and how the employee’s performance contributes to business goals. And during any change execution, your staff will have questions, concerns and require support during or after implementations...read more

Need Help?

Schedule time for quick discussion here

Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Why NOT to consider RFP process for IT Services

Posted by Gurmeet Judge on Aug 27, 2019 7:29:56 AM

The request for proposal (RFP), RFI, RFP, RFQ, RFT is the standard practice in public sector and government organizations for purchasing professionals to source critical products and services. The RFP process provides a familiar, well-established structural approach for purchasing professionals of all experience levels, ability and market knowledge to make critical sourcing decisions according to their specification. However, when it comes to RFP process for technology related services, it lacks innovation, business focus and has critical shortfalls.

Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

True Cost of In-House IT Staff

Posted by Gurmeet Judge on Aug 13, 2019 7:10:08 AM

Many companies are beginning to view IT as a strategic function. As more businesses become technology-driven, the IT skills gap will continue to grow. It will become more difficult and costly to staff an internal IT department with the best talent moving forward. Business leaders are constantly faced with decision to whether hire in house IT Staff or outsource services to local IT service providers. Both options have pros and cons but cost usually is the driving factor.

What's the total cost of hiring each new employee? It may be more than you

 think.

Average in house IT Staff base salary per year (based on glassdoor salaries)

  • IT Support Staff: $64k
  • IT Network Administrator: $75k
  • IT Business Analyst: $80k
  • IT Consultant/Manager: $108k

+ Plus, Cost of Benefits - $13K per year   (bls.govNetwork Alliance)

Payroll Tax & Worker’s Comp, Pension Benefits and Health Benefits

+ Plus, Cost of overhead & IT - $17k per year  (gnapartners)

Supplies, Office Space, Equipment and IT Allocation

Additional Hidden Cost:

    • Cost of Employee Turnover” $63K +/-
    • Overtime Plus $2800 +/- per year
    • Mistakes $170K +/- per year
Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

IT GRC: Why your organization required and cost

Posted by Gurmeet Judge on Aug 7, 2019 10:26:02 AM

Strong performance is a prerequisite for survival in today’s highly competitive world, leaders across the organizations are asking for help to understand how technology related compliance can provide competitive advantage.

Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

3 top issues during Technology(IT) Change and their impact on business

Posted by Gurmeet Judge on Jul 17, 2019 8:03:10 AM

In general, all technology or IT related operational changes are mostly considered back office changes and work is usually schedule for after or before business hours. In addition, most leaders also understand that both technology and business are dependent on continues improvements and without change there is no progress, then why some business leaders are reluctant or resistance to any IT or technology related change? Is it even possible to avoid changes in both technology and business? Is there a cost for delay?

Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

IT & Sales Teams : 2 Driving Forces to Increase Revenue

Posted by Gurmeet Judge on Jul 3, 2019 7:17:43 AM

Technological change impacts every department in organization -- but its impact on the sales has been particularly dramatic. Modern sales department behave almost nothing like their predecessors, it is the public face of the company, and therefore needs to reflect all the values and knowledge housed within the organization. If your sales team isn't taking advantage of the latest technology to generate revenue, they should be...read more impact of IT on revenue

IDG Enterprise published a research from a study across many organizations to better understand technology impact on high performing sales organizations. Sales teams that employ the help of technology see an increase in revenue by up to (58%) sales opportunities by (54%) deal sizes (44%) and conversion rates up by (38%). That’s not to mention noted improvements in opportunity pipeline management, territory management and customer onboarding.

Here’s 3 ways your IT & Sales Department together can impact  your revenue

Education/Information: Effective communication and providing information to perspective clients are key to success for all sales professionals. Either your organization is selling products or services, your sales staff require to educate prospective clients and/or provide information. Management teams required to enable collaboration with sales and IT teams to align technology with their sales process. Your IT teams can equip your sales teams with tools and technologies to deliver communication and information thru multiple medium or channels. There are many cost-effective cloud solutions that can be easily be integrated with your current sales technology i.e LinkedIn Learning, Google Education, Microsoft Education etc. This will allow your prospects to access information about your product or service before ever speaking to your sales team.

Sales Automation and Analytics: Your sales team required detailed market and pipeline analytics to make quick decisions and they also needs own performance benchmark in terms of pipeline growth and success ratios. There are many analytical tools, designed to turn datasets into usable information, are built for quick decision-making process for sales management and not to be confuse with marketing analytical data i.e SEO, Website analytics etc....read more on low performing IT investment

Track performance and identify areas for improvement. The most important thing you can do to improve your sales team's performance is to figure out how well they are performing now and then make a plan to help them to do better. This required greater collaboration with your IT department to provide systems and platforms to tracks sales performance throughout the sales cycle, so managers can analyze and measure how each member of the sales team is doing -- and then determine where he or she needs help...read more on decision process

Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Top 3 challenges when implementing IT Process

Posted by Gurmeet Judge on Jun 24, 2019 5:58:45 AM

It is a truth universally acknowledged, that firefighting is one of the noblest professions in the history of humankind. However, in the business context, the term ‘Firefighting’, refer to critical situations that require emergency allocation of resources to tackle unforeseen problems.

Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Business Impact Analysis Reports vs Information Technology Reports

Posted by Gurmeet Judge on Jun 3, 2019 10:11:02 AM

If You Can’t Measure It, You Can’t Improve ItPeter Drucker 

Most business leaders are familiar with the basic IT reports they should be getting monthly, but many are less familiar with the kinds of management reports available that could help their businesses increase profits and improve productivity.

In every professional context, analysis and reporting on effectiveness, investment, activity and results is paramount. Business leaders needs this information to form their decision. However, making decision based on wrong information will have consequences. So, what should business leaders focus on?

Business Impact Analysis Reports VS IT (Technology) Management Reports

Unexpected events and circumstances can spring on the organization in its day-to-day operations. Business Impact Analysis, or BIA, refers to the process of determining, assessing and evaluating the potential effects of an interruption or stoppage of critical operations, functions and processes of the business due to an accident, emergency, or disaster.

Successful organization constantly measure, review and enhance their IT Strategy based on Business Impact Reports. Senior management will rely on the contents of the BIA Report when developing strategiesMartin at ClaverismTechnology investment project converts the cash spent by a business into financial benefits that exceed the costs involvedICAEW is a founder member of the Global Accounting Alliance. (Download book on this topic by ICAEW)

Focus your IT Department to provide Business Impact Reports rather than IT Reports

Business Impact Reports: Technology is usually a small item on organization expenditure list compare to other business operational items. However, it has most impact on all major business operations. A variety of reports can be developed to assess the current conditions of the technology impact, its operations, and the management procedures that are used to ensure the sustainability, productivity, and/or profitability of the business and all its areas.

Here’s top 3 reports business must review:

Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

3 Most Critical Functions of IT Department

Posted by Gurmeet Judge on May 26, 2019 12:08:28 PM

The role of IT departments within business has expanded well beyond those responsibilities they’ve traditionally been associated with. Today’s IT departments are more than necessary expenses. They’re a significant force for change, providing real competitive advantages and becoming true profit centers — just as responsible for generating revenue as any sales department. ...read more on trust in IT Dept.

Research indicates that 74% of IT leaders say the business teams they partner with believe IT is the biggest driver of business success.

The IT Department: What They Do Vs. What they should do

3 most critical functions of IT Department.....read more on IT Dept.

Get most return from your payroll investments: Financially savvy business leaders understand the return on investment on human capital – viewing their employees as their most important business asset. And it’s not the cost of payroll is an issue but time and lower return on investment is their major issue. Any technology related interruption, waiting period or simply user experience results in waste of payroll time/investment and human energy. Most business leaders understand that being efficient on payroll provides competitive advantage with lean operations consider all organization have same amount of time from their staff...read more

Reduce & Manage business risks: Reality of both sides of the modern technology that it introduces many new business risks but also allows business to reduce and manage risks. Unfortunately, most business leaders focus on first part and don’t get to reduce and manage risks aspect of the technology. Risk is a natural part of the business landscape. If left unmanaged, the uncertainty can spread like weeds. If managed effectively, losses can be avoided, and benefits obtained. Risk management is the process of identifying, evaluating, assessing and controlling threats to an organization and these threats, or risks, could stem from a wide variety of sources, including financial uncertainty, legal liabilities, strategic management errors, accidents, natural disasters, Human Resources etc...read more

2 driving forces to generate revenue: Your sales dept and IT Dept.

Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Trusted Partners in business? Why do you need them and 4 key recommendations….

Posted by Gurmeet Judge on May 14, 2019 9:07:04 AM

If you ask anyone to name the most important elements of any long-term, satisfying relationship, trust is usually near the top of any list. This is certainly true for personal relationships, but it is also true for business relationships. Most business leaders understand that the only way to effectively run a business is to build not only partnerships, but trusted partnerships with customers, business colleagues, channel alliances, and staff. In today’s hectic business economy, developing trust between organizations has become critical than ever. By adopting a trusted partnership model across your enterprise, the sky’s the limit for success...read more on trust in IT Dept.

Recent Gallup research shows that the problem is, only 31% of B2B customers believe their supplier understands their needs, and only half of B2B customers (54%) strongly agree that their sales or account teams are trusted advisers.

Here are 3 key recommendations to consider for building trusted, successful partnerships with IT Service organizations

Financial goals are aligned: Investing time in understanding financial goals of each other will provide perspective if both organizations are moving in similar directions. If your organizational goals are to reduce interruptions in business to get most return from your payroll investment, business leaders need to understand that if delivering these results is financially beneficial for your service provider’s organization. In a contrary, if your service provider’s goals are to bill as many hours and sell products to be profitable, you will have a conflict. Whatever business results you are expecting, ensure delivering these results is aligned with your service providers financial goals...read more on impact

Business results or organizational goals are aligned: As a business leader, understand that business results that you are expecting from your service provider is aligned with their organizational goals. For example, if you are dealing with training issues, compliance issues, Strategy or documentation issues, make sure that delivering these results is core competency and organizational goals for your service provider. If compliance is critical for your organization and its low priority for your service provider, it will not deliver on your expected business results and will waste a lot of time building partnerships...read more on business risks

Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Cost of Staff Resistance to Technology Changes

Posted by Gurmeet Judge on May 6, 2019 7:17:53 AM

As technology and business evolves, change is a constant at every organization. How do you manage when your employees have quickly become the number one opponent of change during upgrading or deploying new systems? Companies of all types constantly experience change because as industries grow, technology innovations provide more options and businesses must evolve. Most business leaders understand that to stay relevant in business, their technology must adapt new automation and process...read more on risks

3 top reasons why your staff may be resisting technology changes...according to recent study at PwC.

Lack of Training: As technology changes, employer’s expectation to do more in less time and the levels of competition between businesses is ever increasing. This means that workplace is becoming more stressful for your staff to increase productivity. And training is the key element for your staff to produce work at expected rate. As you upgrade your current systems or implement new systems, consider following:  ..more on user experience

  • Are you providing required training for all your staff to perform their work?
  • It’s impossible to learn all the options and functions of a modern feature rich systems in initial training, are you providing an option for your staff to get training as on-going basis?
Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Build Trust with IT Staff – 4 top responsibilities of a business leader

Posted by Gurmeet Judge on Apr 29, 2019 6:43:58 AM

Managing an IT staff is a challenge for any business leader or executive, and the constantly changing technology and increasing complexity at workplace doesn't do much to alleviate the pressure. Some of the most common IT gaffes include hiring or promoting the wrong people, ignoring problems and avoiding decisions until it's too late and impose business risks.

4 top responsibilities of business leader managing IT staff

Provide Expectations: As a business leader, you need to provide clear expectation to your staff. A study from Gallup discovered that 50% of all IT employees don't know what's expected of them at work. The study's authors believe that when employees do not have a clear understanding of what's required of them, they are less engaged at work. Following 3 items should be part of setting priorities and expectation from IT Staff: 

  • Align technology deliverables with business objectives
  • Provide technology requirements and standards
  • Provide IT Process, Policies and documentation
  • Provide all the required tools for your staff to deliver their work
Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Improve these 3 items in user experience to gain competitive advantage

Posted by Gurmeet Judge on Apr 23, 2019 7:11:44 AM

Today’s workforce is experiencing a cultural revolution. Shifting demographics, new technologies and changing social norms are all transforming the ways people work. Positive and seamless end-user experiences with workplace technology are a competitive advantage for both attracting and retaining top talent. read more..

Why user experience matters?

Organizations today have the potential to span five generations of workers. This broad, modern workforce is not only powerful in size, but also in its demands for new ways of working. Digital natives, in particular, expect workplace technology to mirror the ease and familiarity of the technology they use as consumers.

As workplace expectations evolve, companies need to rethink many of the systems and processes that have been set over the years, driven primarily by the needs of the company rather than by the desires of the customer. read more..

3 key items in improving user experience

Provide assistance when required: To stay productive and reduce downtime, your employees need fast resolutions to their technology challenges. Your workforce demands easy, modernized experiences — and they don’t mind taking matters into their own hands, examine your existing workforce and IT support model. read more on performance

  • Are you providing information and training as required for your staff?
  • Do you provide self-serving information for your staff to reduce wait times?
  • Do you support your in-office and remote staff during before or after business hours?
Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

#1 reason why leaders struggle with business decisions

Posted by Gurmeet Judge on Apr 17, 2019 9:34:12 AM

When growing your business, your most precious resource isn't money, it's time. You can't buy yourself more time, which is why you have to make every decision with timing in mind..read more

When assessing any business improvement decision, you have to figure out whether your action plan needs to be put into effect now or whether it can wait. Some companies operate permanently in crisis mode, treating everything as urgent; others apply a more strategic approach and rely on an intuitive sense for timing entry into new markets, for instance, or initiating new product development...read more

Based on recent study, the #1 reason why business leaders struggle with decisions around technology is “Priorities aren’t clear”.

Here’s top 3 symptoms for not having priorities align when struggling with decisions

Waiting for future events or project to make decision: Both business and the technology world become over-complex than ever, making decisions right is also complex, and delaying critical decision(s) because of some future project is natural decision. However, most successful business leaders understand that by adding more time to IT operations, it doesn’t eliminate or reduce soft cost, but it will increase both business risks and soft cost...read more on soft cost

Here’s few items to consider:

  • In IT Department, an opportunity cost is always many times higher than status quote. How would your decision lower or increase technology impact on business?
  • Business impact or soft cost in payroll/profit margin will only increase by adding more time to delay decision. How will decision control this cost?
Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

The inconvenient truth about IT Documentation

Posted by Gurmeet Judge on Apr 15, 2019 6:41:29 AM

Most business leaders agree that documentation is a good business practice. It improves efficiency, consistency and clarity while providing a reference point for risk mitigation. Few, however, understand the power that documentation has to increase the value of their companies. 

It’s that simple. You hear about the importance of documentation, but to truly get on board, and get your team on board for that matter, you need to understand exactly why documentation is such an integral aspect of your business. Documentation is simply a habit, commitment and a discipline and contrary to what many may think, it does not require great effort but require on-going process…read more on low performing IT Department

Process of Documentation – Implement systems to document technology

Traditional vs Modern approach: Traditional approach to IT documentation has been that consultant or IT Staff will document their work as they complete IT projects or tasks. However, modern technology configurations and implementations change so frequently that documentation becomes obsolete in few days. To address this challenge, system generated reports is an approach to implement and deploy systems and applications in such a state that you can obtain all documentation by click of a button. More importantly, technology matured so much over the past few years, that not only it provides all required documentation on-demand but also capability to translate IT documentation in a business language for decision makers to understand for their decision process.

Read More

Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance