Trusted Partners in business? Why do you need them and 4 key recommendations….

Posted by Gurmeet Judge on May 14, 2019 9:07:04 AM

If you ask anyone to name the most important elements of any long-term, satisfying relationship, trust is usually near the top of any list. This is certainly true for personal relationships, but it is also true for business relationships. Most business leaders understand that the only way to effectively run a business is to build not only partnerships, but trusted partnerships with customers, business colleagues, channel alliances, and staff. In today’s hectic business economy, developing trust between organizations has become critical than ever. By adopting a trusted partnership model across your enterprise, the sky’s the limit for success...read more on trust in IT Dept.

Recent Gallup research shows that the problem is, only 31% of B2B customers believe their supplier understands their needs, and only half of B2B customers (54%) strongly agree that their sales or account teams are trusted advisers.

Here are 3 key recommendations to consider for building trusted, successful partnerships with IT Service organizations

Financial goals are aligned: Investing time in understanding financial goals of each other will provide perspective if both organizations are moving in similar directions. If your organizational goals are to reduce interruptions in business to get most return from your payroll investment, business leaders need to understand that if delivering these results is financially beneficial for your service provider’s organization. In a contrary, if your service provider’s goals are to bill as many hours and sell products to be profitable, you will have a conflict. Whatever business results you are expecting, ensure delivering these results is aligned with your service providers financial goals...read more on impact

Business results or organizational goals are aligned: As a business leader, understand that business results that you are expecting from your service provider is aligned with their organizational goals. For example, if you are dealing with training issues, compliance issues, Strategy or documentation issues, make sure that delivering these results is core competency and organizational goals for your service provider. If compliance is critical for your organization and its low priority for your service provider, it will not deliver on your expected business results and will waste a lot of time building partnerships...read more on business risks

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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Cost of Staff Resistance to Technology Changes

Posted by Gurmeet Judge on May 6, 2019 7:17:53 AM

As technology and business evolves, change is a constant at every organization. How do you manage when your employees have quickly become the number one opponent of change during upgrading or deploying new systems? Companies of all types constantly experience change because as industries grow, technology innovations provide more options and businesses must evolve. Most business leaders understand that to stay relevant in business, their technology must adapt new automation and process...read more on risks

3 top reasons why your staff may be resisting technology changes...according to recent study at PwC.

Lack of Training: As technology changes, employer’s expectation to do more in less time and the levels of competition between businesses is ever increasing. This means that workplace is becoming more stressful for your staff to increase productivity. And training is the key element for your staff to produce work at expected rate. As you upgrade your current systems or implement new systems, consider following:  ..more on user experience

  • Are you providing required training for all your staff to perform their work?
  • It’s impossible to learn all the options and functions of a modern feature rich systems in initial training, are you providing an option for your staff to get training as on-going basis?
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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Build Trust with IT Staff – 4 top responsibilities of a business leader

Posted by Gurmeet Judge on Apr 29, 2019 6:43:58 AM

Managing an IT staff is a challenge for any business leader or executive, and the constantly changing technology and increasing complexity at workplace doesn't do much to alleviate the pressure. Some of the most common IT gaffes include hiring or promoting the wrong people, ignoring problems and avoiding decisions until it's too late and impose business risks.

4 top responsibilities of business leader managing IT staff

Provide Expectations: As a business leader, you need to provide clear expectation to your staff. A study from Gallup discovered that 50% of all IT employees don't know what's expected of them at work. The study's authors believe that when employees do not have a clear understanding of what's required of them, they are less engaged at work. Following 3 items should be part of setting priorities and expectation from IT Staff: 

  • Align technology deliverables with business objectives
  • Provide technology requirements and standards
  • Provide IT Process, Policies and documentation
  • Provide all the required tools for your staff to deliver their work
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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Improve these 3 items in user experience to gain competitive advantage

Posted by Gurmeet Judge on Apr 23, 2019 7:11:44 AM

Today’s workforce is experiencing a cultural revolution. Shifting demographics, new technologies and changing social norms are all transforming the ways people work. Positive and seamless end-user experiences with workplace technology are a competitive advantage for both attracting and retaining top talent. read more..

Why user experience matters?

Organizations today have the potential to span five generations of workers. This broad, modern workforce is not only powerful in size, but also in its demands for new ways of working. Digital natives, in particular, expect workplace technology to mirror the ease and familiarity of the technology they use as consumers.

As workplace expectations evolve, companies need to rethink many of the systems and processes that have been set over the years, driven primarily by the needs of the company rather than by the desires of the customer. read more..

3 key items in improving user experience

Provide assistance when required: To stay productive and reduce downtime, your employees need fast resolutions to their technology challenges. Your workforce demands easy, modernized experiences — and they don’t mind taking matters into their own hands, examine your existing workforce and IT support model. read more on performance

  • Are you providing information and training as required for your staff?
  • Do you provide self-serving information for your staff to reduce wait times?
  • Do you support your in-office and remote staff during before or after business hours?
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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

#1 reason why leaders struggle with business decisions

Posted by Gurmeet Judge on Apr 17, 2019 9:34:12 AM

When growing your business, your most precious resource isn't money, it's time. You can't buy yourself more time, which is why you have to make every decision with timing in mind..read more

When assessing any business improvement decision, you have to figure out whether your action plan needs to be put into effect now or whether it can wait. Some companies operate permanently in crisis mode, treating everything as urgent; others apply a more strategic approach and rely on an intuitive sense for timing entry into new markets, for instance, or initiating new product development...read more

Based on recent study, the #1 reason why business leaders struggle with decisions around technology is “Priorities aren’t clear”.

Here’s top 3 symptoms for not having priorities align when struggling with decisions

Waiting for future events or project to make decision: Both business and the technology world become over-complex than ever, making decisions right is also complex, and delaying critical decision(s) because of some future project is natural decision. However, most successful business leaders understand that by adding more time to IT operations, it doesn’t eliminate or reduce soft cost, but it will increase both business risks and soft cost...read more on soft cost

Here’s few items to consider:

  • In IT Department, an opportunity cost is always many times higher than status quote. How would your decision lower or increase technology impact on business?
  • Business impact or soft cost in payroll/profit margin will only increase by adding more time to delay decision. How will decision control this cost?
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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

The inconvenient truth about IT Documentation

Posted by Gurmeet Judge on Apr 15, 2019 6:41:29 AM

Most business leaders agree that documentation is a good business practice. It improves efficiency, consistency and clarity while providing a reference point for risk mitigation. Few, however, understand the power that documentation has to increase the value of their companies. 

It’s that simple. You hear about the importance of documentation, but to truly get on board, and get your team on board for that matter, you need to understand exactly why documentation is such an integral aspect of your business. Documentation is simply a habit, commitment and a discipline and contrary to what many may think, it does not require great effort but require on-going process…read more on low performing IT Department

Process of Documentation – Implement systems to document technology

Traditional vs Modern approach: Traditional approach to IT documentation has been that consultant or IT Staff will document their work as they complete IT projects or tasks. However, modern technology configurations and implementations change so frequently that documentation becomes obsolete in few days. To address this challenge, system generated reports is an approach to implement and deploy systems and applications in such a state that you can obtain all documentation by click of a button. More importantly, technology matured so much over the past few years, that not only it provides all required documentation on-demand but also capability to translate IT documentation in a business language for decision makers to understand for their decision process.

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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Credibility & Trust issues around your IT Department? Expectations vs. Reality

Posted by Gurmeet Judge on Apr 8, 2019 9:36:44 AM

“People don’t just use technology today—they have a relationship with it”.. Carrie Duarte at PwC

Technology is now such a central part of the overall work experience that you can’t separate it from the people and workplace agenda. Technology brings businesses closer to their clients and customers. Your employees interact with technology most of their time at work. Have you ever gathered feedback from your employees (non-IT Staff) to see what do they think of your IT Department (Technology Services)?

  • Do employees find your workplace technology to be reliable?
  • Do they trust your IT Department (IT Services) and find services to be credible?
  • How would they grade your technology on scale of 1-10, 10 being the best and 1 at worst?

90% of C-suite executives agree their company pays attention to people’s needs when introducing new technology, but only about half (53%) of staff say the same.

Recent study by PwC shows, business leaders and their employees have different view of their technology or IT Services. can download details report here.

Employees report that they’re willing to spend up to two days per month on training to upgrade their digital skills, if offered by their employer. However, 46% say their company doesn’t value employees who are technologically savvy.

73% of people surveyed say they know of systems that would help them produce higher quality work.

So where is disconnect?

Credibility is hard to earn and easy to lose. Here’s TOP 4 items your IT Department needs to deliver in order to build trust and credibility with other staffs:

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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Scaling up or down your business? You will need IT Process results.

Posted by Gurmeet Judge on Apr 2, 2019 5:50:55 AM

Growing your business or struggling with your business, IT Process will deliver beyond your expectations. Scalability is the ability for a business to grow Or, to put it more precisely, a scalable business can adapt to a larger workload without compromising performance or losing revenue. Can your business grow 10 times more in annual revenue company? IT Process provides that scalability for your business.

Every great business center around a core system of processes. No major car manufacturer would survive if each of their cars was hand-assembled from memory. Each car would be slightly different, most cars probably wouldn’t pass inspection. It would be a nightmare.

IT Process is a key for any stage or goals in your business

Growing your business: All business leaders understand that every growing business required some sort of strategy. However, building plan and strategy without measuring your current process and detailed information on gap analysis will result in misalignment of technology and business growth. IT Process bridge all the gaps: It measures current process, provide gap analysis and build IT Strategy with budget to align business goals and technology objectives.

Growth by Acquisition - If you have current IT Process running properly, while taking over new business your process will clearly identify opportunities for consolidations and transition process. Consider following:

  • Are you able to run gap analysis on your recently acquired business to find out, time & efforts it will take to bring newly acquired business to your IT standards?
  • Do you have roadmap for consolidation on systems and resources?
  • If you have access to above information before final sign off, would it help in adjusting business value?
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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

3 ways to IT Strategy and Roadmaps

Posted by Gurmeet Judge on Mar 20, 2019 7:42:42 AM

Accidental success is dangerous. Strategy is “how we succeed.” In the private sector, it describes how an enterprise will compete and win in the long term, including how IT (Technology) will be used to achieve business success. In the public sector, the focus is on how the organization will achieve its mission. Technology is becoming ever more embedded in modern enterprises, blurring the line between the business and technology.

Ask yourself, could we have grown and become even more successful if we’d organized a little better?” If answer is yes, we need to do some work.

Having a clear understanding of the business is crucial to creating an IT strategy that aligns with, enables, and drives the business forward.

“Understanding the importance of a corporate strategy is a no brainer. Getting it right is the challenge” Gartner Research

Alarmingly, 90% of organizations fail to effectively execute their strategic plans, according to Harvard Business School

3 ways to develop IT Strategy:

IT Strategy - Consultative Approach: A traditional approach to IT Strategy, where workshops, discussion, meetings with senior business leaders are used to document their goals and objectives. And then based on previous research from across the different or same industry types, benchmarks, industry best practices, consultant will develop IT strategy and road maps with recommendations. 

Pro: It’s small commitment on time and investment to build IT Strategy for large corporation

Cons: Here’s list of only few:

  • It doesn’t reflect IT operations since it builds based on discussions and understandings.
  • As business process changes and IT systems change – no updates to IT Strategy
  • Major execution issues since considering gaps in IT and Business initiatives, lacks 100% executions
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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Not getting expected results? Review your approach to IT Decisions

Posted by Gurmeet Judge on Mar 12, 2019 7:40:01 AM

Analytical decision-making is an approach where a leader or manager only makes important business decisions with solid data or information in hand. This style contrasts with more intuitive leadership styles where managers make many decisions using intuition or opinion. Is it possible to amalgamate both styles and make all decisions based on concrete information?

2 Types of decisions around your IT Department

IT Decisions – All technical decisions are usually about IT management such as, the choice of technology standards, IT operations, technical expertise the organization will need and the process of implementing new systems. IT Staff is responsible for IT Management decision including asset life cycles, infrastructure upgrades provide support for corporate teams.

IT Impact on Business Decisions: Decisions about IT impact on business is usually not left with IT department. The choices that determine the IT impact on a company’s business, is usually part of business leadership role. A recent research at Harvard Business Review shows that the companies that manage their IT investments most successfully generate returns that are as much as 40% higher than those of their competitors. While a number of factors distinguish these top-performing companies, the most important is that senior business executives take a leadership role in a handful of key IT decisions. By contrast, when senior leaders abdicate responsibility for those decisions to IT executives, disaster often ensues

3 Common approaches to an IT Department & Decision process

CFO/Controller Approach: IT, like finance, is ultimately a corporate service provider. IT functions are typically big spenders and to keep IT spending under control, traditionally, it made sense to keep IT under finance department. However, understanding impact of IT in soft cost (Revenue, Payroll, Profit Margin) during decision making process is usually not the focus of finance department and it’s ignored. And various research, on top performing companies show that this is common factor in low performing organizations.

 Finance executives are generally not hired to be thought leaders in the innovation and product-development areas. By placing the IT department under finance, the message is loud and clear: Technology is purely an operational concern, and the main focus of technology is cost cutting” --  Ruth McCambridge 

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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Symptoms of Lower Return From IT Investments

Posted by Gurmeet Judge on Mar 5, 2019 8:34:11 AM

4 Top symptoms of inefficient IT Department and IT Investment

New technology innovations are driving massive efficiency gains in corporations. Companies are doing more with less in almost every area of their business. That means if you haven’t tried to improve your efficiency in a while, there’s almost certainly room for immediate improvement. But, of course, it’s never really that simple, is it? You can’t simply blindly believe in the benefits of technology and invest in every piece of software or hardware that comes knocking at your door. see details on low performing IT dept./technology

Recent research from Harvard Business Review shows that most c-level executives haven’t realized much business value from the high-priced technology they have installed. Meanwhile, the list of seemingly necessary IT capabilities continues to grow, and IT spending continues to consume an increasing percentage of their budgets. Where’s the payback? see impact on revenue

Indeed, research show that that most organizations are not generating the value from IT investments that they could be. The companies that manage their IT investments most successfully generate returns that are as much as 40% higher than those of their competitors.

 

Here’s 4 symptoms of lower return from IT Investments

Un-managed Technology and business Risks: Modern technology innovations not only reduce and manage technology risks but most importantly provide options to mitigate business risks. IT deployment align with business strategy should be capable of lowering business and technology risks. If you feel that your either technology or business risks are not managed properly, it’s indication of lack of IT strategy (roadmap) to align business goals with IT initiatives. Security, like reliability and responsiveness, is a feature of IT systems that requires companies to weigh the level of protection they want against the amount they are willing to spend. read more on business risks

Rework same IT work over and over: All technology related issues in IT department are usually symptoms of lack of IT process. If your IT staff is firefighting mode and focus on working on going similar IT issues over and over, this is usually sign of missing IT process. A mature and proven IT process allows IT departments to mitigate root cause of technical issues instead of workarounds or temporary solutions. Also, documentation of all technology related issues is key resource to analyze these problems. Here’s list of items for hard & soft cost.

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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Business risks & IT Department – Are they tight together?

Posted by Gurmeet Judge on Feb 25, 2019 5:27:21 PM

Risk is a natural part of the business landscape. If left unmanaged, the uncertainty can spread like weeds. If managed effectively, losses can be avoided, and benefits obtained.

Here is list of common technology related business risks:

HR Risks: Considering IT Professionals change organization on average every 2-4 years and IT industry has highest talent turnover 13.2% based on LinkedIn research, most organizations don’t have process to assess IT skill set required for their business, hiring process for new IT Staff and training/onboarding new staff. Employee turn over in business is inevitable, but do you have process to manage this risk. Do you have plan in place to deal with key IT Staff turnover?

Financial Risks: Any unpredictable event will have financial impact in business either loosing critical payroll hours (time in payroll) or loss of opportunity to generate revenue. You can also review financial impact of technology on payroll and revenue.

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Topics: Data Security, Productivity, Business Risks, Teams, Revenue, IT Process, Business Impact, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department

How To Find Critical Information For Decision Process

Posted by Gurmeet Judge on Feb 19, 2019 7:22:31 AM

Leaders are consistently charged with developing winning strategies and making high stakes decisions, but most are unaware of the impact of their technology related decision that often undermine required information for decision making and critical reasoning.

By identifying the most common biases, pitfalls and distortions in strategic decision making and critical reasoning along with the preventative and proactive measures associated with making strategic decisions, you will be equipped to successfully address high-stakes business challenges.

All business decisions have financial impact on your organization. All business leaders understand that any wrong decision will result in high cost in both time and money. Decision making and the nature of decisions themselves are changing with the introduction of new information technology. The use of IT systems relates to and can induce changes in business processes within firms as well as interorganizational project processes between firms. Decision making is one of essential management tasks. Effective decision making is informed decision making

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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Impact of IT Decisions on your Revenue, Payroll & Profit

Posted by Gurmeet Judge on Feb 12, 2019 11:11:04 AM

In business, every decision has long term consequences. We often don’t fully perceive the consequences because they are often hidden by the compromises that make us feel better. All growth minded business leaders understand that your business decisions have higher financial impact on your organization.

Impact of IT decisions on most critical items that matters

Payroll: Most business leaders understand their biggest expense in business is Payroll. So, are you concern about your return on investment on payroll? Regardless of staff working or waiting for technology issues to be resolved, you still have to provide payroll.

Consider following: If you are losing even 15-20 payroll hours monthly. How much money you are losing in payroll hours/dollars? How much more work you can get from your employees, if there’s no hour(s) wasted on technology issues? Read further details…

Revenue: All businesses have same hours weekly, monthly or yearly to generate desire revenue. As a business leader, we all want our teams to invest more, if not all of their time on revenue generating items but ask yourself, how much time your team(s) spends on following technology issues during business hours.

  • Training issues: Employee searching solutions on-line or waiting for answer.
  • Technology related issues
  • Coordinating technology issues/solution
  • Business process issues – lack of technology process
  • Turn-overs and training gaps
  • Lack of documentation for both process and technology
  • Approval and ordering process for hardware and software purchases
  • Accounting process – invoicing, quotes etc for technology

Consider following: How much more revenue you can generate if you don’t have to deal with above items? 5%, 10% or more, how much it would be in dollars? Read further details…

Profit Margin: As a business owner, we all want to generate most amount of revenue with the least amount of payroll to achieve desired profit margin. Your lower return on investment in payroll and working on items other than generating revenue, will reduce your profit margin. 

Consider this: If you have goals for achieve certain profit margin, can you achieve your goals by dealing with technology issues even without increasing payroll? How will new profit margin impact your company and you?

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Topics: Data Security, Productivity, Business Risks, Teams, Revenue, IT Process, Business Impact, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance

Symptoms of Low Performing IT Department (Technology)

Posted by Gurmeet Judge on Feb 5, 2019 7:33:31 AM

IT Department and Revenue Performance

What differentiates businesses with increasing revenue gains and greater sustainability from average-performance entities is simply consistent improvements in business process operations.

Most business leaders understand that even minor enhancements to their operational processes add up to significant improvement in productivity and revenue, over time.

However, business leaders often overlook the impact of the performance of the IT department in delivering consistent business improvements. 

Revenue performance management (RPM) and why it matters

In reality, without a revenue performance management approach, you don’t have the means to optimize your revenue cycle.

According to a groundbreaking market survey executed by Marketo, revenue performance leaders generate 128% more revenue against their initial targets in contrast to average enterprises. Besides, they achieve 178% more gain than the least optimized companies.

Thus, following the proven revenue performance management model allows you to marry IT with your core goal, revenue generation.

 

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Topics: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance